Support

How to reach us

Send an email to info@pinpointinspections.eu. We reply on working days, usually within one working day. If a problem stops your team from inspecting, put "urgent" in the subject line: those messages go first.

What to include

The more complete your message, the faster we can solve it without going back and forth. This helps us most:

• the name of your organisation;
• the email address you sign in with;
• your device and operating system version, for example iPhone 15 on iOS 18;
• the version of the app;
• what you did and what happened, step by step;
• a screenshot or screen recording if you can;
• the time it happened.

Signing in and accounts

The administrator of your organisation manages the accounts, roles and access in PinPoint. If you cannot sign in, your role is wrong or a colleague needs an account, that administrator is your first point of contact. If the two of you cannot sort it out, email us.

Deleting your account or data

To have your account deleted, ask the administrator of your organisation or send us an email. What we do with your data and how long we keep it is set out in our privacy policy.

Not a customer yet?

This page is for people who already use PinPoint. If you want to get to know PinPoint, request a demo or start a free trial.